Service
One-Stop Chemical Foreign Trade Services · Solve Your Cross-Border Procurement Pain Points
Service Advantages
Professional, Efficient, Compliant, Win-Win
Advantages of Our Multilingual Professional Team
15+ professional foreign trade team members, proficient in English, Russian, Spanish, Arabic and other languages, 24-hour online response, solving language communication problems for overseas customers.
End-to-End, One-Stop Service
Covering customized production, quality inspection, customs declaration, logistics, settlement, after-sales and other links, one-stop solution to cross-border procurement pain points, saving customer time and energy.
Compliance and Quality Assurance Advantages
Strict quality control system, international authoritative certification, complete documents, compliant customs declaration and settlement, ensuring the safety and stability of the entire cooperation process.
Service Process
Clear Process · Professional Service · Whole-Process Tracking
Our multi-language foreign trade team communicates with customers in real time to understand customer needs (product type, specification, quantity, delivery time, customization requirements, etc.), and provides professional suggestions.
Provide small-batch samples according to customer needs, confirm the sample quality with customers, and formulate a detailed cooperation plan (production, logistics, settlement, etc.) after the sample is qualified.
Sign a formal cooperation contract with customers, clarify the rights and obligations of both parties, and arrange production after receiving the customer's prepayment.
Carry out mass production according to the contract requirements, implement the three-level quality inspection system, and ensure that the product quality meets the standards.
Our document team handles customs declaration and inspection procedures, arranges logistics according to the agreed plan, and tracks the logistics status in real time.
After the goods are delivered, the after-sales team follows up with customers regularly, responds to questions in a timely manner, and provides after-sales support.
Core Services
Comprehensive Services Covering the Entire Foreign Trade Process
01 Customized Production Service
We have a professional R&D team with more than 8 years of experience in chemical customization, providing one-stop customized production services according to customer needs. Including formula customization, specification customization, packaging customization, etc., supporting small-batch sample trials (10g-100kg) with a sample cycle of 3-7 days. The whole process tracks the R&D and production progress, and timely feeds back to customers to ensure that the customized products meet the specific needs of customers.
Service Advantages ：
◆ Professional R&D Team
◆ End-to-End Tracking
◆ Rapid Sampling
◆ Flexible Customization
02 Cross-Border Logistics Service
We have established long-term strategic cooperation with well-known global logistics companies (Maersk, COSCO, DHL, etc.), providing a variety of logistics methods such as sea freight, air freight, and express delivery. According to the customer's order quantity and delivery time requirements, we recommend the optimal logistics plan, track the logistics status in real time, and push logistics information to customers (loading, arrival, customs clearance progress) to ensure on-time delivery. The logistics timeliness is stable: 20-40 days for sea freight, 3-7 days for air freight, and 3-5 days for express delivery.
Service Advantages ：
◆ Renowned Logistics Partners
◆ Real-time Tracking
◆ Multiple Shipping Options Available
◆ Stable Timeliness
03 One-Stop Customs Declaration & Settlement Service
Our professional document team is responsible for customs declaration, inspection, document production (commercial invoice, packing list, bill of lading, certificate of origin, etc.), ensuring that the documents are complete and compliant, and avoiding customs clearance delays due to document problems. We support multi-currency settlement (US dollar, euro, pound, etc.), and adopt various settlement methods such as T/T, L/C, and Western Union to flexibly meet customer payment needs. We also provide customs clearance assistance services to help customers solve problems encountered in overseas customs clearance.
Service Advantages ：
◆ Professional Documentation Team
◆ Multiple Currencies and Settlement Methods
◆ Compliance Assurance
◆ Customs Clearance Assistance
04 Quality Inspection & Certification Service
We have a professional quality inspection team and a modern laboratory, establishing a "three-level quality inspection system" (raw material incoming inspection, production process inspection, finished product outgoing inspection) to ensure that each batch of products meets international standards. We have passed ISO9001, SGS, FDA and other international authoritative certifications, and can provide third-party inspection reports (SGS, BV, etc.) according to customer needs to eliminate customers' concerns about product quality.
Service Advantages ：
◆ Three-Tier Quality Inspection System
◆ Third-Party Testing Report
◆ Internationally Recognized Certification
◆ Controllable Quality
05 After-Sales Follow-Up Service
We have a professional after-sales team, providing 24-hour multi-language online after-sales service to timely respond to customer questions (product use, quality feedback, logistics problems, etc.). For product quality problems (confirmed to be our responsibility), we will provide solutions such as return, replacement, and compensation in a timely manner. We regularly follow up with customers after delivery to understand product use and cooperation satisfaction, and continuously optimize services to maintain long-term cooperative relationships.
Service Advantages ：
◆ 24-Hour Multilingual Response
◆ Regular Follow-up
◆ Rapid Problem Solving
◆ Comprehensive Protection